The Department for Transport’s online live chat service can be used for hauliers to troubleshoot through border readiness issues. The system works seven days a week and is multilingual.
GVMS
The move comes as the new import controls of goods has come into force with the Goods Vehicle Movement Service (GVMS) now implemented. Although the system crashed on the first day, with extra delays occurring, there has been no significant events since.
RHA Advice
Writing in December 2021, RHA International Group Manager, Heather Wallace, outlined the requirements for members on the GVMS.
She wrote: “If you move goods across borders you will need to register for the Goods Vehicle Movement Service (GVMS) before 1 January. That’s when full customs controls will apply to all goods moving between the EU and Great Britain.”
You’ll need to be registered to move goods through a GVMS port otherwise you won’t be able to:
- board the ferry or shuttle,
- cross the EU/GB border, and
- clear your goods through customs.”
Here’s a list of ports using the GVMS.
Who needs to register?
You need to register for GVMS if you’re a UK or non-UK based haulier and applies to you if you’re:
- an independent driver transporting goods and doing your own customs paperwork
- a company that sub-contracts to pick up goods on behalf of another business
- a logistics business, hired to transport goods and complete customs processes on behalf of another business
- a large retail business, that transports and declares your own goods.
More information
Government guidance on registering for the GVMS.
Source RHA


